Black Tie Company Policy in relation to COVID-19 - Dated 23/03/20
Following this evenings announcement by the government in relation to COVID-19 and the lockdown of the UK for the next several weeks we can confirm that Black Tie will be closed for the duration of this lockdown. Therefore any appointments booked between now and the lifting of the lockdown have been cancelled However as was alluded to in our previous statement on Friday we will be continuing to work from home through phone (01344 778883) and e-mail (email@example.com). These are our two primary forms of contact and are preferable over contacting us by social media. However we will be updating our social media pages as the situation develops.
We will be more than happy to answer any questions couples may have during this difficult time relating to the postponement of their wedding or speak with new couples who are planning their wedding for later this year, or into 2021, and who were unable to visit us while the shop was open. Furthermore, we will be doing our best to provide advice on self-measurement for those who have weddings following the lock-down who will not be able to be measured in the coming weeks due to the current situation.
As we stated in our last update, any couple whose wedding has had to be postponed can contact us regarding re-arrangement. There will be no additional charges, no changes in price, and your order will be honoured in it's entirety for your new wedding date.
We recognise these are exceptionally difficult times for everyone, and especially for couples whose careful planning and upcoming weddings are having to be postponed through no fault of their own. We at Black Tie want to do everything in our power to assist and ensure that, while we might be confined to our homes, that we can still be there to answer questions, queries and problems that might arise as a result of this situation.
Once again, our thoughts are with each and everyone of you, and your families in this difficult time.
Chris Healy & The Black Tie Team.