Black Tie Company Policy in relation to COVID-19 - Dated 23/03/20
Following this evenings announcement by the government in relation to COVID-19 and the lockdown of the UK for the next several weeks we can confirm that Black Tie will be closed for the duration of this lockdown. Therefore any appointments booked between now and the lifting of the lockdown have been cancelled However as was alluded to in our previous statement on Friday we will be continuing to work from home through phone (01344 778883) and e-mail (firstname.lastname@example.org). These are our two primary forms of contact and are preferable over contacting us by social media. However we will be updating our social media pages as the situation develops.
We will be more than happy to answer any questions couples may have during this difficult time relating to the postponement of their wedding or speak with new couples who are planning their wedding for later this year, or into 2021, and who were unable to visit us while the shop was open. Furthermore, we will be doing our best to provide advice on self-measurement for those who have weddings following the lock-down who will not be able to be measured in the coming weeks due to the current situation.
As we stated in our last update, any couple whose wedding has had to be postponed can contact us regarding re-arrangement. There will be no additional charges, no changes in price, and your order will be honoured in it's entirety for your new wedding date.
We recognise these are exceptionally difficult times for everyone, and especially for couples whose careful planning and upcoming weddings are having to be postponed through no fault of their own. We at Black Tie want to do everything in our power to assist and ensure that, while we might be confined to our homes, that we can still be there to answer questions, queries and problems that might arise as a result of this situation.
Once again, our thoughts are with each and everyone of you, and your families in this difficult time.
Chris Healy & The Black Tie Team.
Black Tie Company Policy in relation to COVID-19 - Dated 20/03/20
We, the Black Tie team, hope you and your family are doing well, given the present situation relating to the outbreak of COVID-19 (Corona Virus). Naturally this is a difficult time for everyone and with the situation and government guidelines changing often and sometimes daily we are writing this in a hopes to providing a clear guideline in relation to our own intentions going forward for the foreseeable future.
While there have been no enforced closures by the government, as of yet, the advice has been to avoid travel where possible as well as large public spaces and gatherings. As such many weddings are likely to fall under this category and some couples, as well as venues, may be making the difficult choice to delay their wedding for the time-being until later this year or into 2021.
As it stands, we will be continuing to work on all weddings under the assumption that they will be going ahead on the date set. We will be continuing to put together outfits, alter garments and arrange collection appointments for those of you whose weddings will be continuing uninterrupted.
However we recognise for many of you this will not be possible due to the virus and government advice, therefore if you do need to postpone your wedding to a later date we will be more than happy to honour your order at that later date. There will be no additional charges or changes in price, all we ask is that you either phone us or e-mail us so we can discuss your wedding and the changes in dates to ensure we are all on the same page going forward into the year. For those weddings being delayed into next year, in the event individuals need remeasurement, we would be more than happy to see them towards the end of this year or the start of next year to ensure their sizes are accurate.
Furthermore, following government advice in regards that the elderly and those with significant medical conditions cocoon for the next 12 weeks, we will be running with limited front line staff. However the shop will remain open for usual hours with the exception of Thursdays, as the shop will be closed on Thursdays going forward from next week. Therefore if you have an appointment with us, it will be going ahead as intended unless you seek to change it. If you have an appointment on a Thursday, we will be seeking to re-arrange at the earliest convenience. Likewise our online shop will continue running through this period of time.
As ever, if you have any concerns or questions you are more than welcome to contact us via phone or e-mail. We understand the situation is ever changing and so if we are forced to close or change our hours we will put a notice on our social media platforms and continue to be available to contact through e-mail. However it is our intention to continue and remain open despite the challenging conditions we all find ourself in.
Chris Healy & The Black Tie Team